Terms and Conditions

General

Free Walking Tour Reykjavik reserves the right to cancel orders, to change prices and to change product types being sold, without notice. Orders can be confirmed by phone.

Physical product delivery

All physical product orders are processed within 3 weekdays. If the product is not available or on stock, a service representative will be in contact with you and announce an estimated delivery time. All physical orders are fulfilled by PrintAura.com and their delivery, transportation and insurance terms apply to the delivery. Free Walking Tour Reykjavik is thereby not responsible for damage during delivery.

Cancellations

If you need to cancel your booking, for any reason, please contact us at info@freewalkingtour.is and we will work it out with you.

In the extremely unlikely event that we are not able to carry on with the tour (this would only happen in cases of very extreme weather, where authorities deem it unsafe to do the particular activity), we will either reschedule for a safer time, or refund the tour in full.

Refund Policy

If a booking is cancelled with 14 days or more to go until the tour/event is scheduled, we offer a 75% refund.

If a booking is cancelled with 13-7 days to go until the tour/event is scheduled, we offer a 50% refund.

If a booking is cancelled with less than a week to go until the tour/event is scheduled, we offer no refund.

These policies are put in place to protect our guides and performers from unforeseen cancellations, as they are sought after entertainers who can not afford to pass on other offers if they then get a cancellation later.

Partner Tours

When booking with our partners different Terms and Conditions may apply, depending on the tour operator. Please get in touch if you wish to know the terms and their refund policy in details.

Price

Please notice that listing prices on our website can change without notice.

Taxes and fees

All prices on the website are including VAT and invoices are issued with VAT, if applicable.

Confidentiality

The seller holds all information from the buyer in relation to the purchase as confidential. Under no circumstances will information be handed to a third party.